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Steering a True Course

Practical Skills for Leading Audiology Services, Taught by Senior Leaders in NHS Audiology

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Tuesday 28 January 2020 - Thursday 30 January 2020
Course fee:
£387
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High Leigh Conference Centre
Lord Street
Hoddesdon
Hertfordshire
EN11 8SG

Website  Directions

Residential course

Accommodation is available at the Conference Centre, at the additional cost of

  • £70 per night en-suite
  • £55 per night non en-suite (shared bathroom)

Accommodation includes bed and breakfast, and evening meal on Tuesday and Wednesday.

Accommodation can be booked once registration opens for the course. Please note that accommodation cannot be booked directly with the venue.

Information

This course gives insight into the processes that are essential to decision-making in Audiology services. The course faculty are experienced clinical leaders working within NHS hearing healthcare, motivated to pass on what has worked for them.

This course is suitable for anyone (public or private sector) who leads an Audiology service or aspires to do so. The resources, tools and information will particularly benefit those who are in clinical leadership roles or who are new to managing, developing and leading Audiology services. The course provides ‘time out’ to reflect on your skills and self-management, in order to give greater personal understanding of leadership and what it can mean for you.

The course explores leadership qualities, communication skills, leading a team, change management, service development, current issues in Audiology, and the practicalities of running a service.

Course faculty
Dr Jagjit Sethi

Head of Hearing and Balance Services
Clinical Director & Lead Healthcare Scientist for BHFT
Berkshire Healthcare NHS Foundation Trust

Ruth Thomsen

Scientific Director
NHS England (London Region)

Dr Christine DePlacido

Principal Clinical Scientist & Counsellor
Fife

Adam Beckman

Head of Audiology Services
University Hospitals Plymouth NHS Trust

Jonathan Parsons

Managing Director, Consultant Clinical Scientist
Chime Social Enterprise, Devon

John Day

Clinical Director of Audiology
BCU LHB, North Wales

Will Brassington

Consultant Clinical Scientist
University Hospitals, Birmingham

Tony Corcoran

Head of Service (retired)
Bournemouth

Dr John Fitzgerald

Head of Audiological Services
Norfolk and Norwich University Hospitals

Course programme
Tuesday 28th January 2020
8.45 Registration and Coffee
9.00 Course Introduction
Anne Davies
9.15 Into the Labyrinth of NHS Health and Social Care
Dr Jagjit Sethi
10.15 Successful Outcomes Through Changing Mindsets
Ruth Thomsen
11.15 Coffee Break
11.30 Maintaining Healthy Work Relationships – What Would Freud Do?
Dr Christine DePlacido
12.30 Lunch
1.30 Changing Mindsets: Workshop
Ruth Thomsen
2.30 TBC
3.30 Coffee Break
3.45 Quality
Adam Beckman
5.00 Mindfulness
Dr Jagjit Sethi
5.30 Close of day
Wednesday 29th January 2020
9.00 Coffee
9.15 Leadership – Some of What it Takes
Jonathan Parsons
10.15 Strategic Management in Audiology – Recognising and Influencing the Bigger Picture
John Day
11.15 Coffee Break
11.30 Influencing Change: A Scientific Approach to Leadership
Will Brassington
12.30 Lunch
1.30 Provider Driven Service Development
Tony Corcoran
2.30 Making Service Development Happen
Dr John Fitzgerald
3.30 Coffee Break
3.45 From NHS Service to Social Enterprise – Some Reflections on the Journey and Destination
Jonathan Parsons
4.45 Relaxation: A Taster Session
Dr Christine DePlacido
5.30 Close of day
Thursday 30th January 2020
9.00 Coffee
9.15 Innovation
Tony Corcoran
10.15 TBC
11.15 Coffee Break
11.30 Preventing Burnout
Dr Christine DePlacido
12.30 Lunch
1.30 Leadership – The Uncut Guide!
Will Brassington
2.30 Course Review
Anne Davies
3.30 Close of Course
Course content

Into the Labyrinth of NHS Health and Social Care (Dr Jagjit Sethi)
The health care is an ever changing complex and often confusing system to navigate. In this session we familiarise ourselves with the past, present and some future changes to the NHS landscape and discuss their implications and what we can do as Audiology service providers.

Successful Outcomes Through Changing Mindsets (Ruth Thomsen)
The biggest challenge facing system reform is a mindset change. This short workshop will give you a window into the discovery process. Using this process can demonstrate how changing mindset underlies behaviours changes and ultimately improving outcomes.
We will work in smallish groups. If you have a burning topic, please bring it to the workshop and we can start to work on how we can achieve mindset change.

Maintaining Healthy Work Relationships – What Would Freud Do? (Dr Christine DePlacido)
My talk will cover the psychological aspects of relationships, including ego defences, transference, self concept and working with resistance. The aim is to identify where these issues impact on managing staff and how to address problematic behaviours.

Quality (Adam Beckman)
In this session, we will explore how we make changes to improve quality. This should illuminate what we mean by quality, and what personal qualities and organisational knowledge and skills help us to make quality improvements. We will look at how we can apply these to make the changes required for quality standards across the UK.

Mindfulness (Dr Jagjit Sethi)
It can be easy to rush through our very demanding lives without stopping to notice much. Paying more attention to the present moment; to your own thoughts and feelings, and to the world around you can improve your mental wellbeing.
Some people call this awareness or “mindfulness”. Mindfulness can help us reduce stress and anxiety, enjoy life more and understand ourselves better. You can take steps to develop it in your own life.
In this session we will explore the importance of our well-being and practice the art of mindfulness. Please bring with you a smell that makes you feel happy or brings back good memories.

Leadership – Some of What it Takes (Jonathan Parsons)
Leadership can come in many and varied forms. In this session I will try to highlight some aspects and promote discussion by utilising material that I have accumulated not least by attending courses myself.

Strategic Management in Audiology – Recognising and Influencing the Bigger Picture (John Day)
Where is your service heading? Will it thrive in the future? The ability to understand and manage the wider environment in which we lead is a key to success. This presentation and tasks will explore issues and tools relevant to being an effective strategic leader within Audiology.

Influencing Change: A Scientific Approach to Leadership (Will Brassington)
The ability to understand change is essential for today and tomorrow’s NHS leaders; the influence of people, the barriers, the components, the drivers, the successes and failures, the risks, and the acceptance of change are all discussed in this presentation. Some examples of successful and not so successful changes are also provided. An interactive lecture, attendees are expected to participate in discussions.

Provider Driven Service Developments (Tony Corcoran)
Will include group exercises.
What is development?
Why should we do it?
Who initiates service development?
What influences these groups?
How do Providers drive developments?

Making Service Development Happen (Dr John Fitzgerald)
This presentation will focus on considerations necessary for successful service development, factors that can influence the outcome, stages to go through in achieving successful developments and a few tips to make it easier.

From NHS Service to Social Enterprise – Some Reflections on the Journey and Destination (Jonathan Parsons)
I will describe this journey – the original thoughts through to daily running issues. This will include process, difficulties, staff issues and importantly finance.
Critical to this process has been very regular interaction with local commissioners – I will major on this in the talk and try to describe how we are now placed contextually in AQP world.
This is an opportunity to hear from a service that has changed radically to try and be competitive in the current (NHS) market place in England.

Relaxation: A Taster Session (Dr Christine DePlacido)
In these high pressured times it is important to take care of our own health and well-being. Relaxation plays an important part in maintaining good mental health. This session will introduce you to relaxation techniques that can easily fit into a busy lifestyle and give immediate health benefits.

Innovation (Tony Corcoran)
The only constant is change. We will encounter much innovation in our professional careers. This presentation will look at how we can recognise, assess and exploit innovations in technology and in service provision.

Preventing Burnout (Dr Christine DePlacido)
Stress is unavoidable but we can change our reactions to stress in order to lessen its effects. In this session we will look at how we react to stress, what are our triggers and how we can change how it affects us. We will learn some practical techniques based on relaxation and mindfulness that can reduce stress and promote good health. These techniques are simple to use and can be practiced at work.

Leadership – The Uncut Guide! (Will Brassington)
By now you will have heard all there is to know about leadership and service development from the expert faculty. This final presentation titled the UNCUT guide aims to consolidate what we have learnt and address the issues you won’t read in the text book. A lively session that will make you consider your approach to work in a different way.

Comments from previous delegates

“Having so many key people in audiology present, to ask advice and approach, is fantastic.”

“Informative, inspiring and relevant to anyone interested in where audiology is going.”

“A ‘must’ for anyone who wants to be a leader. You can learn a lot in three days.”

Accommodation and travel

Accommodation costs are not included in the course fee. Accommodation (bed and breakfast) is available for Monday, Tuesday and Wednesday nights at a discounted rate, and is booked on this website with the course registration.

The course fee includes lunch but does not include evening meal. Evening meal on Tuesday and Wednesday is available for residential delegates only, and is included in the accommodation booking at no extra charge.

Leaving the course early on the final afternoon is not advised. Train travel from Broxbourne station should be booked for no earlier than 4.00pm.

Methods of payment

Purchase order number and invoice address (supplier: Anne Davies Audiology Courses)
Cheque (payable to Anne Davies Audiology Courses)
Credit / debit card
Monthly instalments by direct debit (UK customers). Two payments of 50% over two months, or three payments of 33.3% over three months, interest free.

If you are travelling from overseas and require a visa: once you register and pay, we can provide a letter confirming your place on the course. Please contact us to discuss.

Download the 2019 course flyer
Download the 2019 course flyer
Download the 2019 course programme
Download the 2019 course programme
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