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Steering a True Course

Practical Skills for Leading Audiology Services, Taught by Senior Leaders in NHS Audiology

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Tuesday 28 January 2020 - Thursday 30 January 2020
Course fee:
£387
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High Leigh Conference Centre
Lord Street
Hoddesdon
Hertfordshire
EN11 8SG

Website  Directions

Residential course

Accommodation is available at the Conference Centre, at the additional cost of

  • £70 per night en-suite
  • £55 per night non en-suite (shared bathroom)

Accommodation includes bed and breakfast, and evening meal on Tuesday and Wednesday.

Accommodation can be booked once registration opens for the course. Please note that accommodation cannot be booked directly with the venue.

Information

This course gives insight into the processes that are essential to decision-making in Audiology services. The course faculty are experienced clinical leaders working within NHS hearing healthcare, motivated to pass on what has worked for them.

This course is suitable for anyone (public or private sector) who leads an Audiology service or aspires to do so. The resources, tools and information will particularly benefit those in clinical leadership roles or who are managing, developing and leading Audiology services. The course provides ‘time out’ to reflect on your skills and self-management, in order to give greater personal understanding of leadership and what it can mean for you.

The course explores leadership qualities, communication skills, leading a team, change management, service development, current issues in Audiology, and the practicalities of running a service.

Course faculty

This faculty is from the 2019 course.

Ruth Thomsen

Scientific Director
NHS England (London Region)

Dr Jagjit Sethi

Head of Hearing and Balance Services
Clinical Director & Lead Healthcare Scientist for BHFT
Berkshire Healthcare NHS Foundation Trust

Dr Christine DePlacido

Senior Lecturer
Queen Margaret University, Edinburgh

Adam Beckman

Head of Audiology Services
Plymouth Hospitals NHS Trust

Jonathan Parsons

Managing Director, Consultant Clinical Scientist
Chime Social Enterprise, Devon

John Day

Clinical Director of Audiology
BCU LHB, North Wales

Will Brassington

Consultant Clinical Scientist
University Hospitals, Birmingham

Tony Corcoran

Head of Service (retired)
Bournemouth

Dr John Fitzgerald

Head of Audiological Services
Norfolk and Norwich University Hospitals

Professor Adrian Davis OBE

Director
AD Cave Solutions Ltd, London

Course programme

This programme is from the 2019 course.

Tuesday 29th January 2019
8.45 Registration and Coffee
9.00 Course Introduction
9.15 Ruth Thomsen
Scientific Director NHS England (London Region)
Successful Outcomes Through Changing Mindsets
10.15 Dr Jagjit Sethi
Consultant Clinical Scientist, Head of Hearing and Balance Services,
Clinical Director & Lead Healthcare Scientist for BHFT
Berkshire Healthcare NHS Foundation Trust
Into the Labyrinth of NHS Health and Social Care
11.15 Coffee Break
11.30 Dr Christine DePlacido
Senior Lecturer
Queen Margaret University, Edinburgh
Preventing Burnout
12.30 Lunch
1.30 Ruth Thomsen
Scientific Director NHS England (London Region)
Changing Mindsets: Workshop
2.30 Dr Christine DePlacido
Senior Lecturer
Queen Margaret University, Edinburgh
Maintaining Healthy Work Relationships – What Would Freud Do?
3.30 Coffee Break
3.45 Adam Beckman
Head of Audiology Services
Plymouth Hospitals NHS Trust
Quality
5.00 Dr Jagjit Sethi
Consultant Clinical Scientist, Head of Hearing and Balance Services,
Clinical Director & Lead Healthcare Scientist for BHFT
Berkshire Healthcare NHS Foundation Trust
Mindfulness
5.30 Close of day
Wednesday 30th January 2019
9.00 Coffee
9.15 Jonathan Parsons
Managing Director, Consultant Clinical Scientist
Chime Social Enterprise, Exeter
Leadership – Some of What it Takes
10.15 John Day
Clinical Director of Audiology
Betsi Cadwaladr University Health Board, North Wales
Strategic Management in Audiology –
Recognising and Influencing the Bigger Picture
11.15 Coffee Break
11.30 Will Brassington
Consultant Clinical Scientist
University Hospitals, Birmingham
Influencing Change: Can an Hour With me Really Change Your Life?
12.30 Lunch
1.30 Tony Corcoran
Head of Service (retired)
Bournemouth
Provider Driven Service Development
2.30 Dr John Fitzgerald
Consultant Clinical Scientist, Head of Audiological Services
Norfolk and Norwich University Hospitals
Making Service Development Happen
3.30 Coffee Break
3.45 Jonathan Parsons
Managing Director, Consultant Clinical Scientist
Chime Social Enterprise, Exeter
From NHS Service to Social Enterprise – Some Reflections on the Journey and Destination
4.45 Discussion
5.30 Close of day
Thursday 31st January 2019
9.00 Coffee
9.15 Tony Corcoran
Head of Service (retired)
Bournemouth
Innovation
10.15 Professor Adrian Davis OBE
Director, AD CAVE Solutions Ltd, London
Hellish Decisions: audiology and value; confidence in the future, builds high performing teams and underpins successful networks!
11.15 Coffee Break
11.30 Professor Adrian Davis OBE
Director, AD CAVE Solutions Ltd, London
Hellish Decisions: audiology and value; confidence in the future, builds high performing teams and underpins successful networks!
12.30 Lunch
1.30 Will Brassington
Consultant Clinical Scientist
University Hospitals, Birmingham
Leadership – The Uncut Guide!
2.30 Coffee, Discussion, Feedback on Course
3.30 Close of Course
Course content

Successful Outcomes Through Changing Mindsets (Ruth Thomsen)
The biggest challenge facing system reform is a mindset change. This short workshop will give you a window into the discovery process. Using this process can demonstrate how changing mindset underlies behaviours changes and ultimately improving outcomes. 
We will work in smallish groups. If you have a burning topic, please bring it to the workshop and we can start to work on how we can achieve mindset change.

Into the Labyrinth of NHS Health and Social Care (Dr Jagjit Sethi)
The health care is an ever changing complex and often confusing system to navigate. In this session we familiarise ourselves with the past, present and some future changes to the NHS landscape and discuss their implications and what we can do as Audiology service providers.

Preventing Burnout (Dr Christine DePlacido)
Stress is unavoidable but we can change our reactions to stress in order to lessen its effects. In this session we will look at how we react to stress, what are our triggers and how we can change how it affects us. 
We will learn some practical techniques based on relaxation and mindfulness that can reduce stress and promote good health. These techniques are simple to use and can be practiced at work.

Maintaining Healthy Work Relationships – What Would Freud Do? (Dr Christine DePlacido)
My talk will cover the psychological aspects of relationships, including ego defences, transference, self concept and working with resistance. The aim is to identify where these issues impact on managing staff and how to address problematic behaviours.

Quality (Adam Beckman)
In this session, we will explore how we make changes to improve quality. This should illuminate what we mean by quality, and what personal qualities and organisational knowledge and skills help us to make quality improvements. We will look at how we can apply these to make the changes required for quality standards across the UK.

Mindfulness (Dr Jagjit Sethi)
It can be easy to rush through our very demanding lives without stopping to notice much. Paying more attention to the present moment; to your own thoughts and feelings, and to the world around you can improve your mental wellbeing.
Some people call this awareness or “mindfulness”. Mindfulness can help us reduce stress and anxiety, enjoy life more and understand ourselves better. You can take steps to develop it in your own life.
In this session we will explore the importance of our well-being and practice the art of mindfulness. Please bring with you a smell that makes you feel happy or brings back good memories.

Leadership – Some of What it Takes (Jonathan Parsons)
Leadership can come in many and varied forms. In this session I will try to highlight some aspects and promote discussion by utilising material that I have accumulated not least by attending courses myself.

Strategic Management in Audiology – Recognising and Influencing the Bigger Picture (John Day)
Where is your service heading? Will it thrive in the future? The ability to understand and manage the wider environment in which we lead is a key to success. This presentation and tasks will explore issues and tools relevant to being an effective strategic leader within Audiology.

Influencing Change: Can an Hour With me Really Change Your Life? (Will Brassington)
The ability to understand change is essential for today and tomorrow’s NHS leaders; the influence of people, the barriers, the components, the drivers, the successes and failures, the risks, and the acceptance of change are all discussed in this presentation. Some examples of successful and not so successful changes are also provided. An interactive lecture, attendees are expected to participate in discussions.

Provider Driven Service Developments (Tony Corcoran)
Will include group exercises.
What is development?
Why should we do it?
Who initiates service development?
What influences these groups?
How do Providers drive developments?

Making Service Development Happen (Dr John Fitzgerald)
This presentation will focus on considerations necessary for successful service development, factors that can influence the outcome, stages to go through in achieving successful developments and a few tips to make it easier.

From NHS Service to Social Enterprise – Some Reflections on the Journey and Destination (Jonathan Parsons)
I will describe this journey – the original thoughts through to daily running issues. This will include process, difficulties, staff issues and importantly finance.
Critical to this process has been very regular interaction with local commissioners – I will major on this in the talk and try to describe how we are now placed contextually in AQP world.
This is an opportunity to hear from a service that has changed radically to try and be competitive in the current (NHS) market place in England.

Innovation (Tony Corcoran)
The only constant is change. We will encounter much innovation in our professional careers. This presentation will look at how we can recognise, assess and exploit innovations in technology and in service provision.

Hellish Decisions: audiology and value; confidence in the future, builds high performing teams and underpins successful networks! (Professor Adrian Davis OBE)
The long term plan for NHS services emphasises the need for integrated services that add value to the support for people with health problems. In England the number of people with hearing loss continues to grow due to the longer life course of the population. Providing value services for these people across the whole pathway – from access to follow up – means trying to enhance personal, technical and allocative value. Leadership and leadership in professional networks plays a major role in attaining best value for patients, public and the NHS. Understanding what services of low value and of high value are provided is key to building local strategy and processes that give really good value.

Leadership – The Uncut Guide! (Will Brassington)
By now you will have heard all there is to know about leadership and service development from the expert faculty. This final presentation titled the UNCUT guide aims to consolidate what we have learnt and address the issues you won’t read in the text book. A lively session that will make you consider your approach to work in a different way.

Comments from previous delegates

“Having so many key people in audiology present, to ask advice and approach, is fantastic.”

“Informative, inspiring and relevant to anyone interested in where audiology is going.”

“A ‘must’ for anyone who wants to be a leader. You can learn a lot in three days.”

Accommodation

Accommodation costs are not included in the course fee. Accommodation (bed and breakfast) is available for Monday, Tuesday and Wednesday nights at a discounted rate, and is booked on this website with the course registration.

The course fee includes lunch but does not include evening meal. Evening meal on Tuesday and Wednesday is included for residential delegates only, at no extra charge.

Methods of payment

Purchase order number and invoice address (supplier: Anne Davies Audiology Courses)
Cheque (payable to Anne Davies Audiology Courses)
Credit / debit card
Monthly instalments by direct debit (UK customers). Two payments of 50% over two months, or three payments of 33.3% over three months, interest free.

If you are travelling from overseas and require a visa: once you register and pay, we can provide a letter confirming your place on the course. Please contact us to discuss.

Download the 2019 course flyer
Download the 2019 course flyer
Download the 2019 course programme
Download the 2019 course programme
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